Security & Privacy Policy

The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. For example, if you:

Make a purchase, we may collect your credit card, identity and transaction details and, if you use our delivery service, your name, contact details and delivery address. We may collect certain sensitive information about you in order to provide the goods or services.

Pre-order goods, put goods on hold, or leave goods for repair, we may collect your name and contact details.

Provide details to join special mailing lists or databases if you'd like to receive information about, for example, certain products or ranges, we may collect your name, contact details, date of birth and information about your preferences.

Make a purchase online or when you otherwise set up an online account, we will collect your name, contact details, order details, credit card details, delivery address or store pick up details and we may also ask you to provide your date of birth and gender. We may also share your basic contact information including name and email address with third party service providers such as couriers for parcel tracking purposes.

Provide information via social media pages or download any apps which we may develop or post to, such as providing your name or contact details via our Facebook pages, or our Twitter or Instagram accounts or other social media sites.

Create a wishlist with us, we will collect your name and contact details.

Enter a competition or complete a survey, in online or printed format, we may collect your name and contact details along with your merchandise or services preferences and feedback.

Send us an enquiry or provide us with feedback through our online form or via our Customer Service Team, we will collect your name, contact details, details of your enquiry or feedback and information about our response.

Apply for a job with us, we will collect the information you include in your job application, including your and your referee's contact details. We may also conduct other relevant history checks, including whether you have any requisite working visa.

Other kinds of interactions involving us or our products, such as when you make a Tax Refund claim, or other claim in relation to VAT, GST or other taxes or duties.

You can transact with us and make general enquiries or provide certain feedback anonymously, however in some cases if you don't identify yourself, we may not be able to respond to you or provide you with the product or service you are seeking: eg, you must identify yourself to purchase products online, or arrange for products to be delivered to you.

We only collect sensitive information where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorised by law to do so.

The main purposes for which we collect, hold, use and disclose personal information are:

•Processing transactions, in-store and online, and delivering products and services

•To provide any associated loyalty program

•Promoting us and our products and services, including through direct marketing, events and competitions, public relations and social media.

•Performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties. (We may also use and disclose de-identified data for these purposes).

•Helping us tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities

•Developing or seeking to deliver new ranges of products or service

•Answering queries, resolving complaints, receiving compliments, responding to feedback or other customer inquiry processing and responding to social media

•Recruiting staff and contractors

•General planning and administration

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorized by or under law, and for which you have provided consent.

Direct interactions. This includes personal data you provide when you:

• Create an account;
• Leave a comment;
• Enter a competition, promotion or survey; or
• Give us some feedback.

Automated technologies or interactions. As you interact with our Service, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies as described below. 

Cookies: A cookie is a small piece of data that is stored on your computer or mobile device.When you use the Service, or visit a Partner Site using the Service, we send one or more cookies to your computer that uniquely identifies your browser. Cookies help you log in faster and enhance your navigation through the site. We also use cookies to collect Technical Data and information about how you use the Service and Partner Sites (e.g., the pages you view, the links you click and other actions you take), to track your usage of the Service on Partner Sites over time, and to personalize the content we show you, including ads. We may use both persistent cookies, which remain on your hard drive after you close your browser, and session cookies which terminate when you close your browser. Many browser settings can be set to decline cookies or alert you when a website is attempting to place a cookie. If you have questions about such functionalities, you should consult with your browser’s manufacturer. However, some features of the Service may not function properly if the ability to accept cookies is disabled. 

Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you use our Service, our servers automatically record certain log file information. These server logs may collect Technical Data such as your IP address, browser type, and information about the number of clicks and how you interact with links on the Service, Partner Sites, domain names, landing pages, pages viewed, and other such information.

Clear Gifs (Web Beacons) Information: When you use the Service, we may employ clear gifs (also known as web beacons) which are used to collect Technical Data and information such as online usage patterns. We may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links or advertisements are clicked by recipients. The information allows for more accurate reporting and improvement of the Service and for us to provide you with advertisements that may interest you.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

•Technical Data from the following parties:

(a) analytics providers such as Google based outside the EU;

(b) advertising partners 

•Identity and Contact Data from third party connections or log-ins (for example Facebook Connect, Google or Twitter by “following”, “liking” or linking your account to the Service. 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

•Where we need to perform the contract we are about to enter into or have entered into with you.

•Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

•Where we need to comply with a legal or regulatory obligation.

•Where you have provided your consent to such use.

KettleGuard may use, and engage third party ad partners and affiliates who use, [cookie IDs, device IDs (including mobile), hashed email addresses, IP address, ISP and browser information, demographic or interest data, content viewed and actions taken on the Service or Partner Sites,  including information about the websites you’ve viewed and advertisements you’ve interacted within order to provide you with more relevant advertising targeted to your preferences and interests derived from your interaction with the Service, Partner Sites or other third party websites.

KettleGuard may also send you email newsletters and email marketing messages if you have provided us with permission, or consented to receive such emails, as required in the jurisdiction in which you reside. Email marketing messages may be tailored to your interests based on the information described above in this section. You will always be provided the ability to opt-out from such messages when you receive them.

By providing your address, email address and telephone numbers to us, you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone. You can opt out of being contacted by:

Emailing us at service@kettleguard.com; or

Using the unsubscribe facility that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those messages.

If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You may prefer to provide to us with your personal email address or phone number rather than, for example, an email address accessible by your work colleagues.

We may share your personal information with third parties where appropriate for the purposes set out above, including:

• Financial institutions for payment processing

• Referees whose details are provided to us by job applicants

• Our contracted service providers or partners, including: overseas and local agents, delivery and shipping providers, information technology service providers, venues and event organisers, marketing and communications agencies, research and statistical analysis providers, call centres, hard copy and electronic mail houses, manufacturers and suppliers, external business advisers (such as recruitment advisors, auditors and lawyers), and those third parties who offer SAINT products

• Regulatory, investigative or government bodies to comply with laws

We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.

We may disclose personal information to overseas recipients, who are located in places such as Europe, Japan, Singapore, India, Hong Kong, the Philippines, the United Kingdom, Australia, New Zealand, and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders is managed via a third party located overseas).

We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents may be held at our offices, or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:

•Ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;

•Protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.

You can help us keep your information up to date, by letting us know about changes to your details.

The steps we take to secure personal information include website protection measures, security restrictions on access to our computer systems, controlled access to our corporate premises, policies on document storage and security, personnel security and training and workplace policies. KettleGuard uses commercially reasonable safeguards to preserve the integrity and security of all information collected.

To protect your privacy and security, we take reasonable steps to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of unique passwords and account information, and for controlling access to your email communications from KettleGuard. Notwithstanding the foregoing measures, KettleGuard cannot ensure or warrant the security of any information you transmit to KettleGuard or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be altered by accessing the Service through a third party such as social networks.  KettleGuard is not responsible for the functionality or security measures of any third party. If you become aware of any security breach, please let us know as soon as possible.

Please contact us at service@kettleguard.com if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.

We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to a privacy legislation, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

California law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal data with third parties for their direct marketing purposes.Because our Privacy Policy gives you a choice of opting out of having your contact information disclosed to third parties for their own direct marketing purposes, we may instead provide you with information on how to exercise your preferences. To request such information, please contact us at service@kettleguard.com.

Under certain circumstances and depending on where you are based, you have rights under data protection laws in relation to your Personal Data.  You have the right to:

i. Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

ii. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

iii. Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

If you would like further information about how we manage your personal information, or if you have any queries relating to our Privacy Policy, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact us at service@kettleguard.com.

All complaints received by us will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.

We may amend this Privacy Policy from time to time. The current version will be posted on our website.